Question

Is Pega Knowledge and Pega Knowledge Management the same product?

Hi,

Is the Pega Knowledge and Pega Knowledge Management the same product? When I do some research on Pega website I see "Pega Knowledge" and "Pega Knowledge Management" here and there. Not sure whether they are the same tool?

Could somebody please clarify that?

Thanks a lot!

***Edited by Moderator: Lochan to update platform capability tags***

Correct Answer
October 23, 2019 - 2:36am

Hello,

Pega Knowledge and Pega KM are same.

Pega Knowledge is a part of Customer Service Framework.

Comments

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Pega
October 22, 2019 - 4:54pm

Yes, Pega Knowledge and Pega Knowledge Management are the same product. 

 

Pega
October 22, 2019 - 5:10pm

We usually call Pega Knowledge as PegaKM (Pega Knowledge Management).

PegaKM is the Alias name for Pega Knowledge. 

October 23, 2019 - 10:06am
Response to SusanLiu

Thanks!

Pega
October 23, 2019 - 2:36am

Hello,

Pega Knowledge and Pega KM are same.

Pega Knowledge is a part of Customer Service Framework.

October 23, 2019 - 10:07am
Response to rakss

Thanks!