Pega Chat welcoming message configuration
I can't figure out where is the "Thank you for contacting U+ Comms" message configured. It is displayed in the beginning of a chat interaction as a pre-configured greeting. Please refer to the attached screenshot for further details.
***Edited by Moderator: Pallavi to update platform capability tags***
Hi again Matthew,
I've got it. In the Dialogs section we have to check the "Manage interaction greetings" flag. Then the welcoming messages are displayed.
Keep up to date on this post and subscribe to comments