Question

Pega Chat 7.4 on Pega 8.2

Hi

One of our customer is using Pega 7.4 and Pega Chat 7.4 . Customer intends to upgrade Pega stack to 8.2 . Would like to know whether Pega Chat 7.4 ( this is the latest version ) will work on Pega 8.2

***Edited by Moderator: Lochan to update platform capability tags***

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Pega
May 20, 2019 - 9:27am

Hello, is the customer using the cloud based Chat server or on-prem install ? 

 

thanks

Amit

June 6, 2019 - 12:39pm
Response to Amit_Patel

Hi Amit - It's cloud based.

Pega
June 6, 2019 - 5:13pm
Response to SanBan

In that case, they are already using the 8.2 version of Chat server code. The production one is upgraded regularly and kept backward compatible. 

If the customer is looking to move to 8.2, please read the upgrade guides thoroughly. There have been a lot of changes in the Chat feature. 

Amit