Question

Pega Call: LogOut and Log In Status is not changing

Hi,

We have implemented Pega Call (with Avaya) in our application (7.2.2) and it is working fine, but there is an issue.

When I log In (status is showing to available), and when i log out (status changing as logged out), but when i log in again now "Status is still showing as Logged Out", if we refresh the browser then the status is getting changed to Available but it should be changed automatically.

I have tried couple of ways using Refresh Harness, Reload harness and reload section, but none could help.

Any sugeestions would help if similar issue was faced or any guess?

Thanks,

Srini

Correct Answer
December 11, 2018 - 1:05am

This has been fixed with a local change.

Added a refresh other section action to the LogOut in Navigation rule.

Thanks,

Srini

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December 11, 2018 - 1:05am

This has been fixed with a local change.

Added a refresh other section action to the LogOut in Navigation rule.

Thanks,

Srini