Question

Pega Call 8.3 - Cisco ECC Variables Data Type and MaxLength

In the documenation 'Pega Call Configuration and Operations Guide CTI Link with Cisco Finesse CTI 8.3', the systems requirements state the need to configure three expanded call context (ECC) variables in Cisco Finesse: userOldCallId, userOrigCallId, and userCPMInteractionID to support call transfers using the same interaction context.

Please confirm the data types and maximum lengths for these ECC variables given restrictions on total length for ECC ( 2000 bytes) . From what we gather

userOldCallId should be a 32 bit int ( 4 bytes)

userOrigCallId should be a 32 bit int ( 4 bytes)

userCPMInteractionID should be a max of 32 char ( 32 bytes)

***Edited by Moderator: Lochan to update platform capability tags***

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Pega
September 18, 2019 - 8:18am

The variables are only required if you wish to support integrated voice and data transfer.

September 25, 2019 - 10:26am
Response to fergb

We certainly would like to like to support voice & data xfer. I was specifically looking for confirmation on the data type and max length requirement that PegaCall expects from Finesse/UCCE ECC on the three attributes above.