Question

Pega API Update a case - how to reopen a resolved case

Hi All,

We've tried using the Pega API for updating a case to try and reopen a resolved case. But even with the actionID set to a custom flow it never makes it that far.

Instead we are getting error

API error: The flow pzInternalCaseFlow has been removed

The error originates from Work-.performFlowAction Step 8.

From the looks of things, it's expecting there to be an open flow, which cannot be since the case is closed.

Any way we can use the API to reopen a closed case?

Thanks
Craig

***Edited by Moderator Marissa to update platform capability tags****

Comments

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Pega
July 10, 2019 - 2:25am

Hi Craig,

What is your PRPC version and CS framework version if you are using?

If it is CPM 7.1.3, We have a hot fix but still investigation requires to confirm it hence you will have to raise and SR along with Pega rules log.

July 10, 2019 - 4:19am
Response to ramau

Hi Ramau,

We are currently running PRPC 7.31 and CS 7.31.

Pega
September 20, 2019 - 3:03am
Response to CraigA52

Hi Craig,

Since it's with platform 7.3.1 & CS 7.3.1, It requires further investigation.

The hot fix which related to the similar issue with "pzInternalCaseFlow" is fixed in CS 7.1.4 itself. Requesting you to raise an SR with the log files.

September 19, 2019 - 12:53pm

Any updates on this?  We're facing the same issue and need to find a resolution.  I think reopening a case via the API is valid requirement.