Question

Pega and Exchange integration

We are planning a Pega deployment and would like to go about estimating how many transactions (per user) on average would happen between Pega and an exchange server per month when leveraging calendar synchronization. Can anyone offer insight into how this might be accomplished. I read through the Pega and Exchange integration documentation, but did not find any leads to an answer.

Correct Answer
July 31, 2019 - 9:27am

It looks to be user configurable.

https://community.pega.com/knowledgebase/configuring-push-mechanism-microsoft-exchange-pega-sales-automation-calendar

Defining the interval for the calendar synchronization push agents
The following agents are available for calendar synchronization in Pega applications:

PegaCRM-SFA – Intended for use with the Pega Sales Automation application.
PegaCRMFW-ExchangeImpl – Intended for use with other Pega applications.
Only PegaCRM-SFA agents should be enabled for Pega Sales Automation implementations.

To tell Pega Sales Automation how frequently to run the calendar synchronization push subscriptions and push notifications agents, you must define an interval in seconds. You should run the push agents on multiple nodes.

Log in to Pega Sales Automation as a Sales Ops operator.
In the Dev Studio header search text field, search for and select the PegaCRM-SFA agent.
On the Schedule tab, enter the Interval (sec) for the ManagePushSubscriptionsForCalendarSync agent and the ProcessEWSPushNotifications agent.
...

Comments

Keep up to date on this post and subscribe to comments

July 31, 2019 - 9:27am

It looks to be user configurable.

https://community.pega.com/knowledgebase/configuring-push-mechanism-microsoft-exchange-pega-sales-automation-calendar

Defining the interval for the calendar synchronization push agents
The following agents are available for calendar synchronization in Pega applications:

PegaCRM-SFA – Intended for use with the Pega Sales Automation application.
PegaCRMFW-ExchangeImpl – Intended for use with other Pega applications.
Only PegaCRM-SFA agents should be enabled for Pega Sales Automation implementations.

To tell Pega Sales Automation how frequently to run the calendar synchronization push subscriptions and push notifications agents, you must define an interval in seconds. You should run the push agents on multiple nodes.

Log in to Pega Sales Automation as a Sales Ops operator.
In the Dev Studio header search text field, search for and select the PegaCRM-SFA agent.
On the Schedule tab, enter the Interval (sec) for the ManagePushSubscriptionsForCalendarSync agent and the ProcessEWSPushNotifications agent.
...

Mod
July 31, 2019 - 1:16pm
Response to EdwinH62

Thank you for posting your findings! We will mark this post as Answered.

Lochana | Community Moderator | Pegasystems Inc.