Pega Agile Workbench - Work items from JIRA not synced back


I have integrated Pega 7.4 with JIRA cloud version. The user stories created in Agile workbench gets synced back to JIRA but if I create it in JIRA under the same project, it does not reflect in Pega.

Can someone help me with this ?

**Moderation Team has archived post**

This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

Correct Answer
August 9, 2018 - 7:59am

Yes, it solved. Having the correct project version set on the jira issue, agile workbench would display the user stories.


Keep up to date on this post and subscribe to comments

August 6, 2018 - 2:18am

Hi Milan,

Have you tried refreshing the Agile Workbench tabs like Stories or Bugs? Or By opening and closing of Agile Workbench? Observed these issues even with logout and login?

Any special characters involved in the story? Is it the on-premise/privately hosted cloud or public cloud version given by JIRA ?

Could you please share more details on the issue?

August 7, 2018 - 10:19pm
Response to vitts1


Yes I had tried refreshing and closing/opening and logout/login multiple times. But any user story created in JIRA is not synced back.

Any thing created in Agile workbench does reflect in JIRA. 

I am using JIRA cloud trial version with my Pega personal edition.

August 8, 2018 - 2:50am

Not sure whether it is something related to trail version and Pega personal edition.

I think we need to have a screen share to look into this issue. Any good time to go thorough this?

August 8, 2018 - 8:40am
Response to vitts1

Hi Vitts1


My prefered time for a call will be after 7pm AEST on weekdays, please let me if a call can be facilitated at that time.




August 9, 2018 - 2:54am
Response to Milan

Could you please share your email to setup a webex meeting?

August 9, 2018 - 6:12am
Response to vitts1

We can have it now if you are free or on Monday

<message edited by mod to remove personal information>

August 8, 2018 - 8:25am

Hi sure... we can do screenshare now

August 9, 2018 - 7:12am

The issues created on the JIRA doesnt have the project version mapped. Once the version is mapped we are able to see the stories created via jira  in agile workbench.

August 9, 2018 - 7:19am
Response to vanaa

Could you please let me know if it is solved because i have similar kind of issue.

August 9, 2018 - 7:59am
Response to Raveendra

Yes, it solved. Having the correct project version set on the jira issue, agile workbench would display the user stories.

October 10, 2018 - 12:50am

So, the sync is two way of communication right between Agile WorkBench and JIRA for pega 7.4 cloud?

That means if we create user stories and bugs in JIRA, the same will replicate in Agile work bench also and vice versa?