Question

PDC - ServiceNow Integration reference documentation.

Hi Karuppan (@Karuppan)

As discussed,Please provide the documentation link details for "PDC - ServiceNow Integration".

Thank you.

***Edited by Moderator: Lochan to update SR details***

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May 22, 2019 - 4:45pm

Thank you Arvind.

Running into the following issue "ConfigSaveStatus:Unable to connect to ServiceNow server".

PFA for the corresponding screenshot.

Pega
May 23, 2019 - 2:18am
Response to PradeepChowdaryP

Refer documentation for ServiceNow and let us know in case still you face any issue.

 

https://community.pega.com/knowledgebase/integrations-pega-predictive-diagnostic-cloud

May 23, 2019 - 1:33pm

This is not helping.

You have just pointed me to the same referenced document link.

I am looking for debug or troubleshooting steps to resolve the following issue :"ConfigSaveStatus:Unable to connect to ServiceNow server".

Hi Moderators,

Please route this PDN post to Andy Werden (@WERDA) and his team.Thank you.

 

May 23, 2019 - 3:43pm
Response to PradeepChowdaryP

Hi @PradeepChowdaryP!

I have tagged Andy (@WERDA) in your post. Please refrain from sharing email addresses on the Pega Support Community. 

Thank you!

Marissa | Community Moderator | Pegasystems Inc.

June 3, 2019 - 10:56am

SR-D19509

June 17, 2019 - 9:52am

Hi Moderators,

No response has been obtained yet.Please follow up with Andy or any other point of contact.

Thank you.

Pega
June 18, 2019 - 9:59am

have asked the developers of the SN integration to run some traces and get back to me