Question

PDC - ServiceNow Integration reference documentation.

Hi Karuppan (@Karuppan)

As discussed,Please provide the documentation link details for "PDC - ServiceNow Integration".

Thank you.

***Edited by Moderator: Lochan to update SR details***

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Correct Answer
September 25, 2019 - 9:17am

For PDC to integrate with serviceNow, it must be accessible from PegaCloud so PDC can send API calls. If you are using the hosted serviceNow service, your service endpoint is accessible by default. If you are running private on premise serviceNow, you need to provide a URL that is accessible from the internet. If your ServiceNow is on premise and there is no URL or network path to accept a message from PegaCloud, you can't integrate PDC with ServiceNow

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May 22, 2019 - 4:45pm

Thank you Arvind.

Running into the following issue "ConfigSaveStatus:Unable to connect to ServiceNow server".

PFA for the corresponding screenshot.

Pega
May 23, 2019 - 2:18am
Response to PradeepChowdaryP

Refer documentation for ServiceNow and let us know in case still you face any issue.

 

https://community.pega.com/knowledgebase/integrations-pega-predictive-diagnostic-cloud

May 23, 2019 - 1:33pm

This is not helping.

You have just pointed me to the same referenced document link.

I am looking for debug or troubleshooting steps to resolve the following issue :"ConfigSaveStatus:Unable to connect to ServiceNow server".

Hi Moderators,

Please route this PDN post to Andy Werden (@WERDA) and his team.Thank you.

 

May 23, 2019 - 3:43pm
Response to PradeepChowdaryP

Hi @PradeepChowdaryP!

I have tagged Andy (@WERDA) in your post. Please refrain from sharing email addresses on the Pega Support Community. 

Thank you!

Marissa | Community Moderator | Pegasystems Inc.

June 3, 2019 - 10:56am

SR-D19509

June 17, 2019 - 9:52am

Hi Moderators,

No response has been obtained yet.Please follow up with Andy or any other point of contact.

Thank you.

Pega
June 18, 2019 - 9:59am

have asked the developers of the SN integration to run some traces and get back to me

Pega
September 25, 2019 - 9:17am

For PDC to integrate with serviceNow, it must be accessible from PegaCloud so PDC can send API calls. If you are using the hosted serviceNow service, your service endpoint is accessible by default. If you are running private on premise serviceNow, you need to provide a URL that is accessible from the internet. If your ServiceNow is on premise and there is no URL or network path to accept a message from PegaCloud, you can't integrate PDC with ServiceNow