Question

Passed Deadline for Case Level SLA

How can we set Passed deadlie for Case level SLA? I am not able to find any such property on clipboard in case of Case Level SLA.

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Correct Answer
July 25, 2016 - 6:06am

After lot of research on PDN, what i conclude is there is no way to modify passed deadline tie for case level SLA,as it is very internal to Pega processing.

 

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July 13, 2016 - 2:00am

Hi Chetan, 

Once you mention Goal and Deadline for a Case Type, at the backend a SLA rule pyCaseTypeDefault will be created in the specific Case class. You can edit the Passed Deadline over there.

Pega
July 13, 2016 - 2:45am

Case level SLA works similar to regular assignment SLAs. Default SLA that is defined at Case level is pyCaseTypeDefault. You can check if this is overridden in your application. Just open that SLA rule and define the desired values for passed deadline.

July 13, 2016 - 8:24am

If we configure SLA for case type from case designer, we get only goal & deadLine on clipboard. but, if you can attach SLA for a case type through an activity you get passed deadline as well.

July 14, 2016 - 3:23am

thanks for your inputs guys..But my requirement is do dynamically change the dedline & passed deadline for WorkObjects which are already created. Please suggest.

July 25, 2016 - 6:06am

After lot of research on PDN, what i conclude is there is no way to modify passed deadline tie for case level SLA,as it is very internal to Pega processing.

 

August 24, 2016 - 1:49pm

October 10, 2017 - 6:43am