Question

Pass Case ID from an old case to a new case in Pega 8.3

Hi all

I have a requirement to allow a customer to reorder items he had selected during his previous order.

When the customer selects order number D-86, a new case D-98 gets created with the ordered items list of abc order.

I created two case types. One for order. and another for reorder. The user can view his previous orders in Reorder dashboard and select one to reorder the same items.

Is there a method to pass order id and items list of D-86 to D-98?

I tried by adding a temp page but it was not successful.

TIA

Comments

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November 4, 2019 - 6:48am

1. If order and reorder are different cases, why they have the same IDs (starting with D-)?

2. To achieve your requirement, during Reorder case creation, you should pass pzInsKey (or pyID) to the case and use it later to retrieve any data from Order case

November 4, 2019 - 6:50am

3. At the moment of Reorder case being created, the original Order case is already Resolved-?

4. How exactly you create a Reorder case? I don't get this part: When the customer selects order number D-86, a new case D-98 gets created

November 4, 2019 - 7:17am
Response to vaspoz

Hi,

Order and Reorder are two top level cases.

Customer can select one of his previous orders (D-86) and a new order request (D-98) gets created based on D-86 order details.

1. Reorder does not create any new cases. hence D- for both cases.

2. I passes pyID but it doesn't get saved when the new case is created.

3. yes. the original order case is already resolved.

4. I do not create a reorder case. It only  has one stage. To view the previous orders and "create case" smart shape.

November 4, 2019 - 7:55am

Could you provide a screenshot of your case in Case Designer?

November 4, 2019 - 7:58am

"Customer can select one of his previous orders" - where does she select it? in a context of work object, in dashboard?

If I understood you correctly, there's no Reorder case. You have only one top case - Order. So users can create either blank(new) cases, or a copy of existing case?