Question

OverAllSLA records in PR_sys_queue_SLA

my application have lot of 'Scheduled' instances since 1 year. 90% of them are of OverAllSLA. If the workobject is resolved, should not OverALLSLA deletes from pr_sys_queue_sla? we have written activity to clear old instances for now. please help

Pega - 7.1.6 version

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September 9, 2019 - 4:39am

Hello, 

Can you check your configuration with the following article: https://community.pega.com/support/support-articles/overallsla-assignment-not-completed-when-work-object-resolved

Not the same version but the mechanism should be the same anyway.

September 9, 2019 - 4:48am
Response to MarcLasserre_GCS

Thanks for the quick reply. but we are using updatestatus activity every where.

September 9, 2019 - 5:16am
Response to shashikalaReddy

Right,

So you are still working with Out-Of-The-Box activity "UpdateStatus" as well as Out-Of-the-Box flow "OverallSLA" correct? Is it an issue you having in all environments?

September 9, 2019 - 9:31am
Response to MarcLasserre_GCS

yes and in lower environment this is working fine.

September 9, 2019 - 9:50am
Response to shashikalaReddy

Ok, can you trace on both environments and check what could be different maybe? I would first verify if the expected ticket is triggered correctly and of course if OverallSLA flow is resume correctly.