Optimizing the customer value in the call-center
Learn how the Pega Customer Decision Hub™ guides a call-center representative in every step during a customer interaction, to promote the right product or service to the right customer at the right time.
Some customers are more receptive to promotional messages than others. How can you ensure that the right product or service is promoted to the right customer at the right-time? In this introductory learning module, learn how the always-on, centralized Pega Customer Decision Hub™ guides the call-center representative in every step during a customer interaction.
***Updated by moderator: Lochan to update platform capability and add News tag***
**Moderation Team has archived post**
This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.
Keep up to date on this post and subscribe to comments
- Optimizing the Customer Value in the Call-center Task.
- Using Connect-Rest to call Quality Center from PRPC(6.2 SP2)
- After activating the changes in the Deploy a change exercise, Call center operator cannot see changes
- DOM_SubscriptionPlan Offer not found in Call Center App
- ASPECT Call Center/Chat integration with Pega CS