Question

OOTB Step Approve/Reject -using Case Wide

I have a requirement need to Cancel case any time in the Case Life Cycle, my idea was to add as optional action- eventually is become cancel local action in case lifecycle.

But thought of utilizing OOTB Approve/Reject , My Question is during different case stages - one of the stage step I added Approve/Reject then is getting as Alternate Stage "Approval Rejection" , my question is it available whole case life cycle?

Then what is the difference adding as optional actions ? and using OOTB Approve/Reject?

***Edited by Moderator Marissa to update SR Details***

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December 28, 2018 - 2:12pm

Provide your valuable suggestion

Pega
December 29, 2018 - 4:09pm

Hi 

Local action can be voluntarily selected throughout the case. OOTB Alternate for Approval /Reject is also available throughout the case and you configure decisions ( decision table, decision tree etc )  in case processing to change the flow of the case using a change stage shape to route to the alternate stage. 

December 31, 2018 - 11:23am

Closing this post as a duplicate of your post in the Lead Systems Architect Community. Please continue the discussion there to avoid duplicate effort.

Thank you!

Marissa | Community Moderator | Pegasystems Inc.