Question

Obj-Open-By-Handle method class not found error

download all attachments of a case and write it to a file. activity is being created and obj-browse method is querying the cases and loop for each case and do the obj-open-by-handle method and java step to write as file. Its working in the local machine but not in client server. Its failing in the obj-open-by-handle step as Class not found error. please find the attachment with tracer of both working and not working scenarios.

Correct Answer
May 28, 2019 - 5:57pm

it was a caching issue. below thread helped me to solve the issue,

https://community1.pega.com/community/pega-academy/question/cache-hit-not-found-cache-miss

 

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Pega
May 28, 2019 - 1:18pm

Hi,

Obj-open by handle method uses pzinskey.Can you please execute a select query with pzinskey in where clause directly in DB and verify the results.Are you getting response from DB.

Please verify sql driver jar is present or not.

Thanks,

Abhinav

May 28, 2019 - 5:57pm

it was a caching issue. below thread helped me to solve the issue,

https://community1.pega.com/community/pega-academy/question/cache-hit-not-found-cache-miss