Question

Non Standard CTI Integration

We have a requirement for non standard (means outside the supported CTI environments as per https://community.pega.com/knowledgebase/cti-integration-pegacall). Question: Please comment if anyone having experience with such non standard implementations and what should we check in the CTI system to determine if the integration with the target CTI is if at all possible. Many Thanks.

***Edited by Moderator Marissa to update platform capability tags****

Comments

Keep up to date on this post and subscribe to comments

Pega
July 1, 2019 - 7:59am

You should review the API(s) supported by your CTI provider to determine whether it is better suited for client (javascript) or server (Pega Connectors and Services) integration.