Discussion

New Platform Patch Release Announcement

To our valued customers:

As many of you know, we have used a hotfix process over the years that provides individualized fixes for customers. With the upcoming release of Pega Infinity 8.1, we are launching a new industry-standard “patch release” process that will allow us to deliver and maintain higher quality releases.

The patch release approach will bundle all bug and security fixes over a given period into a cumulative patch release that will be available to all customers. Patches will undergo rigorous testing to ensure we manage dependencies between fixes and improve quality with each patch release.

This new process will provide value to your business through improved overall quality and better dependency management. Going forward, fixes prepared for any given customer will be made available to every customer, ensuring you have access to the highest quality software that includes fixes to issues reported by other customers. This improved approach also eliminates any issues with hotfix compatibly that many customers have experienced over the years.

New patch naming convention

Here are the basics of what you will want to know:

  • Patches will be released on a regular schedule, initially on a monthly cadence.
  • Patches are skippable and cumulative - i.e. new patches will include all functionality from previous patches.
  • The process for logging bugs with the GCS team will remain the same.
  • The patch release delivery system is in place for Pega 8.1 & all future Pega Platform releases. As you upgrade to 8.1 you will be assimilated into this new process.

You might be wondering – do I need to do anything? No - there is no immediate action needed on your part. If you would like additional information, please read the FAQ below.

As always, our Global Customer Support team is available to answer any questions or concerns.

Thank you for your continued business,

Your friends at Pega

Frequently Asked Questions:

How often will the patch versions be released? Will there be a schedule released?

Patches will be released monthly starting the month after a GA release. The schedule may be adjusted based on the severity and nature of any reported issues.

What will the patch releases contain?

Patch releases are cumulative and include the full Pega Platform distribution, plus all of the fixes made up to that date.

  • 8.1.0 will be the original Platform release
  • 8.1.1 will contain the Platform release plus any fixes from the previous month
  • 8.1.2 will contain the Platform and fixes of 8.1.1 plus the next month’s set of fixes
  • 8.1.3 will contain the Platform and fixes of 8.1.2 plus the next month’s bug fixes etc.

How do I get the patch release?

Patch releases will be available through Pega’s standard software delivery process. Software may be requested through Pega Software Distribution or by contacting GCS.

For Pega Cloud services customers, Pega automatically installs patch releases to all of the environments in your subscription. For details, see Pega Cloud maintenance and types of system updates.

How do I install a patch release?

If you are setting up a new installation using a patch release: please follow the installation guide for your Platform version and system configuration detailed in the Community Knowledgebase.

If you are patching an existing system: please follow the Patching on-premises deployments guide.

When I upgrade to a patch release, what gets installed?

The upgrade process dynamically determines the deltas between the patch release and the version you are running and only installs those deltas.

Has the process for reporting issues changed?

No, the process for reporting Platform issues has not changed. All customers will still report issues via the Pega Support Community.

Where can I see what issues were fixed in a given patch release?

Release notes are provided with each patch release including any known issues. Writeups for the issues that are fixed in each patch release will be available on the Resolved Issues page of the Pega Community.

Does the patch release process apply to Pega strategic applications?

At this time, strategic applications will continue to follow the existing hotfix process. Pega Platform patch releases will be tested for compatibility with the latest GA version of Pega strategic applications.

Are hotfixes still available?

Should serious issues arise that require urgent attention, the primary strategy will be to expedite the next patch. In rare and exceptional circumstances, a local change or hotfix may be provided with the appropriate escalation and approval. Customers must be on the latest patch version of the software before a hotfix can be applied.

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September 17, 2018 - 2:22pm

Following upgrade process for patch install would be bit of complex process considering all touch points and co-ordination among many support teams in enterprise it requires to upgrade PEGA Platform. It would be very helpful if we can install patch thru normal import process.

Pega
September 19, 2018 - 4:41pm
Response to VenkatVV

Hey Venkat – thanks for reaching out!

We strongly believe that delivering fixes as a neatly versioned, cumulative patch release upgrade will provide a clean, seamless experience.. but I would like to learn more about your upgrade experience.

Please feel free to reach out to me directly via Private Message so we can continue the conversation!

You can send me a private message by going to my profile and clicking Send Message.

Pega
January 22, 2019 - 4:00pm
Response to VenkatVV

Hey Venkat - we recently published a new article on the Patch application process for on-premises deployments.  I'd urge you to take a look and let and adopt the best practices in order to minimize or eliminate disruption of on-premise platform patch upgrades. 

September 17, 2018 - 2:22pm

Following upgrade process for patch install would be bit of complex process considering all touch points and co-ordination among many support teams in enterprise it requires to upgrade PEGA Platform. It would be very helpful if we can install patch thru normal import process.

Pega
November 5, 2018 - 6:01pm

We are excited to announce the availability of our first Pega 8.1 Platform patch - Pega 8.1.1!

More info can be found here.

November 22, 2018 - 6:11am
Response to Matt Healy

Hi Matt,

It makesense releasing patches for all the bug fixes as a product so that it will be available for all customers.

However, upgrade process involves much effort from Developer perspective compare to installing H-fix.
In case of any emergency issues we have to wait for the next release which not only impact any Production issues but the development in lower environments.

Repeating the upgrade process every time whenever we face product issues/support may not be an idle solution.

This is exactly happening in our case. We have upgraded to 8.1.1 last week and facing few issues for which we have told to wait for another patch! This is delaying our further development/testing activities. Our QAs are unable to test the applicaiton due to one of these issues.

If the H-fixes kept ready aside for those who needs an urgent assistance, they don't have to wait for the next patch release. 

Or it make sense to allow patch through the import process as VenkatVV mentioned.

I am very welcome for this patch idea also appreciated if developers get enough support for individual product issues.

Thanks,
Veera

Pega
November 27, 2018 - 4:07pm
Response to VeeraSaddala

Hey Veera - thanks for your feedback.  I'd like to hear the specifics around your information if you are open to sharing.  Please reach out to me via direct message.

 

Thanks!

Matt

Pega
December 24, 2018 - 8:15am

The second Pega 8.1 Platform patch release is now available - Pega 8.1.2!

More info can be found here.

Pega
May 22, 2019 - 9:06am

We have a similar issue at our client. We have just upgraded to 8.2.1 and found a fundamental issue with the export of reports to Excel - it doesn't work. There is no hotfix for this fundamental flaw but it is fixed in 8.2.2. It's not a good message to give to the client that immediately after having upgraded they have to upgrade again to apply a PATCH. Upgrades out here in the field are not trivial, they require much planning and co-ordination even when not in production. I'd far prefer a patch being delivered like the old platform hotfixes, which is far easier to implement and rollback if necessary. 

Pega
May 22, 2019 - 9:26am
Response to malpj

Hey Julian!

Along with the single fix you are looking for around Excel - 8.2.2 includes resolution for numerous other security & regression issues.  These have been integrated and fully QA'ed prior to release, where our hotfixes were not.

Our TOP priority focus is making the platform patch process easy, seamless, and non-disruptive.  Clients running on PegaCloud will notice big improvements in this space over the coming weeks.  On-prem clients can take advantage of these enhancements as well with a few small setup steps.

Let's sync up on the patch process to make sure you have what you need.

Matt

May 22, 2019 - 9:48am
Response to malpj

I totally agree with you. Currently we are also facing the same issue. When we were in 8.1.3 export excel sheet started failing. Later we upgraded to 8.2.1 but its the same. Pega confirmed it is fixed in 8.2.2 and again repeated! It is so painful to upgrade the entire product multiple times with no solution. Now we can't believe it will be fixed in the next version. 

Pega
May 22, 2019 - 3:09pm
Response to VeeraSaddala

Hey Veera - thanks for the feedback. I'm interested in hearing more about your experience - both around the excel issues & the patch release deployment pain points.  Please reach out via DM and we can set up a call.

 

Matt

May 28, 2019 - 4:03pm

​We are also planning to update to 8.2.2 but from Veera's comments it looks like the Export issue still exist in Pega 8.2.2.  Can someone please confirm whether the issue is fixed in 8.2.2 or not? 

May 29, 2019 - 4:19am
Response to FathimaShaik

Hi Fathima,

I have tried below approach this morning which worked for me (8.2.2).

https://community1.pega.com/community/pega-support/question/pega-812-oob-report-definition-export-excel-not-working

May 29, 2019 - 10:14am
Response to VeeraSaddala

Thanks for the update Veera.