Question

Need to hide Interaction case from customer service framework

Hi,

For the CS framework Interaction case will be created by default. But for my requirement I need to create service case with the help of data which I will be getting from other system. Can anyone please let me know how can I implement this without affecting the cs framework?

Regards,

Rahul

Comments

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November 18, 2019 - 10:37am

Hello, 

What product version is it exactly? 

November 19, 2019 - 12:50am
Response to MarcLasserre_GCS

Hi, 

It's 8.1.

Pega
November 19, 2019 - 7:01am

Instead of creating an interaction, you want to directly launch a service case?

November 19, 2019 - 7:56am
Response to Rakshith

No, I case will be created as it is in the CS framework but I need to hide it. Two s-cases will be created depending on the data coming from the other system. The interaction part is already done in the other system and from that system CSR will launch cancel or renew the connection and this will launch two s-cases in pega.