Need to alert User on Inactive over a case for more than some time particular case

I have requirement like

If a user working on a case if user is inactive (ie does not done any action ) on that case i want to alert the user about this

(atleast inactive on pega also fine )


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July 17, 2019 - 5:39am


Maybe you could try with an OverallSLA on the WorkObject checking pxUpdateDateTime and then send a message to the user?