Question

Mapping additional info in Message Headers

I am trying to map Message-Id and References from Message Headers under Service Email - Request Tab. But am not getting that tag in clipboard.

Could someone please help..??

Correct Answer
December 26, 2018 - 2:52am

Steps: In the Service Email, under Request Tab, Please add below

Field Name: Message-ID 

Description: MessageID

Map To: Clipboard

Map Key: .pyInboundEmail.pyMessageID

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May 8, 2018 - 11:22am

What version of Pega is in use?
Can you CC a gmail account on the email that Pega is reading and click "show original" in the email options. This will give you the raw data. Do you see the field you're looking for?
Do other header fields map successfully?

June 23, 2018 - 9:51am

Hi,

I have the same requirement - will appreciate a lot if you can help in anyway.

We are using Pega 7.1.9.

I cannot send the mail to gmail due to project restrictions.

However I have selected the option 'Save original email (in EML format)' from the Email Listener.Now when I decrypt the bytecode from pyAttachment page I can see Email Headers like Message-ID.I guess it means that the headers are coming to the mailbox and the email listener can read it.

But is there any OOTB way to parse it and populate it in the properties ?

Thanking you in advance.

October 9, 2018 - 5:23am
Response to Saikat_Dasgupta

Hi,

Did you got any solution for that?

Regards,

Gopesh

December 11, 2018 - 6:19am

Hi,

I too need to Map the Message-ID and Reference to the clipboard. Did anyone succeed with it.

Please share the steps/workaround/fix for this.

 

Thanks,

Dewdun

December 26, 2018 - 2:52am
Response to DewdunHewage

Steps: In the Service Email, under Request Tab, Please add below

Field Name: Message-ID 

Description: MessageID

Map To: Clipboard

Map Key: .pyInboundEmail.pyMessageID