Question

Manage others workbaskets

I have an interesting customer requirement for those with certain access to be able to maintain(add/remove) workbaskets on anyone's workbasket list(the one in Data-Admin-Operator-ID). To do this, I mirrored the same functionality provided to manage others skills, from the Skills option at your name dropdown in the Case Manager 7 portal, only this is in the Workbasket selection from that same dropdown. Is there an out-of-the-box way to do this that I was unable to find? I'm wondering why Pega wouldn't provide this option to manage others workbaskets when they provide the option to manage others skills. The problem is that they have to log out and back in to pick up the changes, same as when someone changes another's skills. I'm hoping someone has a better idea that would help me avoid this customization.

***Edited by Moderator Marissa to update platform capability tags****

Correct Answer
November 11, 2018 - 9:59am

I think this feature is not available in pega, you can submit enhancement request to support team.

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November 11, 2018 - 9:59am

I think this feature is not available in pega, you can submit enhancement request to support team.

November 28, 2018 - 8:40am

Agreed. I will be submitting an enhancement request, but for Pega 8, as even the functionality to change skills for other users is more difficult when building our app off of the UIKit, because you have to navigate to an individuals profile and make the change there, assuming you have the correct privilege.  Hoping Pega can provide a solution for easier skills maintenance on others and the ability to change workbaskets on other operators.

November 28, 2018 - 2:15pm
Response to JEFFGRAY

Hi @JEFFGRAY!

The Moderation Team actually submits the Enhancement Requests now so I'll submit this for you and when I have the Feedback ID, I'll place it in your original post above. You can take this ID to your Account Executive for next steps.

Thank you!

Marissa | Community Moderator | Pegasystems Inc.