Question

Launch I- case on logging to CPM

Is there an extension activity to customize so the Interaction case can be auto launched when the user logins in to the CPM portal

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Pega
August 23, 2019 - 4:18am

Hi,

Not sure if you would able to achieve this requirement since there are various channels of interaction and various customers as well.

However, you would be able to auto-launch an intent task on start of a new interaction.

Thanks