Killing stuck threads in SMA

While t6rying to kill the stuck threads from SMA, found that the requestor was not getting stopped.

Steps taken to replicate this issue:

Logged in to SMA

Select the requestor of the stuck threads and then clicked on interrupt.

When it didn't work I tried the same and clicked stop, but It still didn't work.

Please let us know if there is any other alternative stop the struck requestors from SMA


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August 2, 2019 - 8:33am

Instead of killing threads, can you please generate a thread dump for further review? What version of Pega is this? What kind of env (Prod, Staging, QA, Test, etc). Maybe there is a reason the requestor cannot killed - thread dumps can give us clues.

August 16, 2019 - 5:04am
Response to KevinZheng_GCS

Pega version - 7.1

Environment - Production

We will provide the thread dump tomorrow.