Question

Issue with display of SLA time

While displaying the list of cases in Workbasket, when the SLA remaining time is less than 1 minute, there is a set of flower braces which are getting displayed.

Is this an issue in the product code. The time seems to be displaying fine when the time is greater than 1 minute.

Attached Screenshot.

***Edited by Moderator: Lochan to update platform capability tags***

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July 24, 2019 - 3:19am

Hello, 

I would think this is expected but not fully sure. What do you want to display in such situation? Just customize it. Use LiveUI to get to the configuration.

August 2, 2019 - 3:04pm
Response to MarcLasserre_GCS

I am expecting it to show the remaining seconds instead of showing {1} minute, which might not make sense to the business user.