Question

Interrogation Tool not Loading But Web Page is

I have added a universal web application to my project. I set the browser to Chrome and I have set the home page. When I click the interrogation tool, Chrome opens, my home page is displayed but the interrogation bull's eye tool never loads so that I can actually do the interrogation. Eventually, the grayed out bull's eye on the software turns green again and I click it again and then get a registration error. What could be causing the tool to not load?

Correct Answer
October 14, 2019 - 2:07am

Thank you for your help.

 

I installed Pega again and then ran the following command and the interrogation tool works again: "C:\Program Files (x86)\OpenSpan\OpenSpan Studio for Microsoft Visual Studio 2015\OpenSpan.WebExtensionInstaller.exe" Firefox -

 

 

Comments

Keep up to date on this post and subscribe to comments

October 4, 2019 - 3:03am

I tried to use Explorer and get a different error when I do that. It just never loads and keeps giving me the timeout/wait modal. Some information to unlock this and get moving forward would be much appreciated.

October 4, 2019 - 7:01am

No matter what browser I use, this is the message I get:

 

| UniversalWebSharingService.WaitForMessagingHostConnection: Timeout after waiting 20000ms for the Messaging Host connection to complete
Error   | 05:59:56.009 PM | 30     | MTA   | Web Adapter               | Universal Web Application1     |                                | UniversalWebAdapter.LaunchNonInjectedBrowser: Messaging Host did not connect to the sharing service within 20000 ms

 

I have tried uninstalling and installing Pega multiple times now. I can't interrogate any web pages as the tool never loads.

Pega
October 4, 2019 - 2:52pm

I would suggest that you open an SR. It sounds like you have some security software that may be interfering with the injection process. If you do open an SR, please report the number here, so that the resolution can be added to the post.

October 7, 2019 - 3:02pm

Hi @AlW95768!

Please let us know if you open an SR so that we may track it for you.

Thank you!

Marissa | Community Moderator | Pegasystems Inc.

October 14, 2019 - 2:07am
Response to MarissaRogers

Thank you for your help.

 

I installed Pega again and then ran the following command and the interrogation tool works again: "C:\Program Files (x86)\OpenSpan\OpenSpan Studio for Microsoft Visual Studio 2015\OpenSpan.WebExtensionInstaller.exe" Firefox -