Question

Internet Explorer crashes randomly during runtime

Hi Guys,

I'm currently having an issue with Internet explorer, sometimes IE crashed during bot runtime and we cannot catch the scenario because it happens randomly, this issue always occur in KRONOS(java applet application). But on the other web adapter which is pure HTML5, everything works smoothly. Also I've read an article about Symantec Endpoint Protection crashing the openspan, seeking for you help to fix this issue. Thank you.

Correct Answer
February 14, 2019 - 12:54am

Hi, We already fixed it by disabling internet explorer protected mode in internet options.

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January 21, 2019 - 1:22am

UP!

Pega
January 31, 2019 - 11:44pm

If you're using Symantec, first disable that to make sure that isn't the root of the problem. Update to the latest version to see if the problem recreates. Lastly, if the problem recreates in the latest version without symantec, you'll need to open an SR.

February 14, 2019 - 12:54am
Response to grona

Hi, We already fixed it by disabling internet explorer protected mode in internet options.