Question

Intent Tasks Sorting

All, Good day. Is there any way to display the intent tasks on the Interaction Driver in alphabetical order? Please let me know if someone already had done this before. Regards, Bharat

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July 6, 2012 - 3:31pm

Is there a way we can order intent tasks differently for each account based on account type (platinum,gold silver...).

Thanks
Naveen.

August 18, 2010 - 10:46am

Thanks Ashwin, this worked

Regards,
Bharat

August 18, 2010 - 11:53am

Thanks Ashwin, this worked

Regards,
Bharat

August 5, 2010 - 9:53pm

quote:


Originally posted by SRINIVAB1

All,

Good day. Is there any way to display the intent tasks on the Interaction Driver in alphabetical order? Please let me know if someone already had done this before.

Regards,
Bharat


Save as each intent starting with 1_ , 2_ , 3_ this should take care of your requirement in the order you want...Hope this helps you!

Thanks!

October 21, 2015 - 8:58am

Open Intent task rule where we can specify Task Display Order, which determine order in which it should display in each category. But not sure whether we can order based on any property.

October 29, 2015 - 11:34pm

We need to customise this procedurally after the intent tasks are retrieved in one of the available activities. The same applies if we want to filter the intent tasks based on some property available on the interaction work object as well.

Pega
November 9, 2015 - 8:14am

Hi, The Task Order Configuraiton on Intent Task is applicable for CSR Portal only. Are you using CSR Portal or Interaction Portal?

Pega
November 16, 2015 - 1:30pm

There is TASK ORDER when you open the Task.. have your order set there.

 

October 19, 2016 - 7:06am

hi i had the same requirment to acheived this i have customised the below activity - added a step after 3, to do the obj-sort on step page - Param.ResultsPage with sort on property - pyLabel  ( pagelistproperty : .pxResults, class: Rule-PegaCA-Intent-Task) and it worked.

PegaCA-Intent CAGetTasks

Pega
October 19, 2016 - 7:25pm

If you are using Interaction Portal, Now it works OOTB.