Question

Integration between Genesys and PEGA Chat

Hello,

I read the article about Genesys integration " Configuring a Genesys CTI Server link - https://community.pega.com/knowledgebase/configuring-genesys-cti-server-link ". By doing this, will I be integrating Genesys to be able to have chat service? I don't want to use PEGA Chat if not necessary because we already have Genesys that we use in other projects. Is there anything else I need to do to have that capability?

Thanks

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June 25, 2019 - 10:53am

Hello,

Can someone provide a reply to this question?

Thanks!

Pega
June 28, 2019 - 1:20am

The Genesys integration is for CTI only. Pega Customer Service Chat doesn't support integration with other Chat services.