Question

Integrating PDC with other monitoring platforms

Hello,

We are using PDC for our on premises PRPC 7.4 environments, and would like to know about the opportunities and possibilities to integrate this useful console with other monitoring tools we are used to adopt for other sort of applications; I would be especially interested in SNMP based integrations, or export functionalities from PDC to external systems

Thank you in advance

Kind regards

Comments

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August 1, 2019 - 7:01am

this would be a potential enhancement request if enough requests can be justified - request to Pega product management through your account manger with business requirements. Taken PDC out of the equation, there are some unofficial approaches for integrating pega logs with SNMP protocol: e.g., https://community.pega.com/marketplace/components/pega-snmp

Pega
September 16, 2019 - 5:22pm

We have no plans for SNMP.

We are enhancing the event subscription / notification features in PDC to allow users to feed their Enterprise Incident Management System from PDC. At present one can subscribe to "event scorecard" in PDC and get an email or SMS message when PDC detects an issue. We will soon offer the abilities for PDC to create incident tickets in PagerDuty and Service Now as well as or in place of emails & sms.