Question

Including a breadcrumbs control in Standalone Section

Business Requirement :-

When user/customer searches for CaseID , we need to display a graphic of case stages with current stage highlighted similar to how breadcrumbs UI control appears in screenflow. The only difference is this is only for pictorial representation of the Case progress and need not be have the functionality of clicking. Please review and suggest if there is any OOB UI control that can be used for this purpose

Comments

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October 2, 2019 - 10:51pm

Hi @NEELIMAM2911,

I dont think there is some OOTB UI control for this purpose.

Instead you can show the "pyDisplayStage" section in the area of search results of caseID.

pyDisplayStages would help us seeing the stages of the case,color differentiation for completed stage and current stage. You can change the styling as per requirement.

Hope this helps.

Regards,

October 3, 2019 - 10:00am
Response to Priyabharathi

Thank you very much for quick response. Only issue is the stages in the business requirement doesn't exactly match the Case stages of our CaseType. In that scenario Can we tweak the pyDisplayStage functionality to add more stages ?

October 10, 2019 - 11:15pm
Response to NEELIMAM2911

You can try changing the pyDisplayStage . However, the OOTB functionality is to display the case stages. You can try to change and see if you are able to achieve your requirement without any other issues.

October 17, 2019 - 11:03am

Yes, I have tried to use the same section , but passing the information from DataTable to populate custom stage names as per out requirement. The issue I am facing now is how to map the current, past and future stage flags at runtime and display the stages with color coding.