Question

Importing PegaCRM_722.jar failed

Trying to install Pega Customer Service v722 on Pega v7.4 platform but getting the below error when importing the PegaCRM_722.jar file.

Invalid clipboard stream detected in module PegaArchiveException.RuleArchiveLoader. Reason: importContents(PegaArchive)

Anyone suggestions to resolve this issue?

Correct Answer
August 1, 2019 - 10:44am

We restarted the upgrade process and it worked somehow but we not sure what did we miss in the initial attempt. In conclusion, we can have CRM 7.2 with Pega 7.4 setup but we are seeing extreme slowness and misaligned UI elements. I guess we need to put some more manual effort to fix the issues.

Thanks everyone for your time and replies. Cheers.

Comments

Keep up to date on this post and subscribe to comments

Pega
July 16, 2019 - 2:19am

Hi Krushantan,

I am not sure if it is recommended to install 'PegaCS-7.22' version in Pega-platform-7.4. 
We have Pega-CS-7.31 and Pega-CS-7.4 that can be installed on top of platform -7.4. 

 

July 16, 2019 - 10:14am
Response to mojjs

Thanks for your response.

Wanted to give a try with Pega 7.4 since the CRM installation guide says "Pega 722 or higher". It seems better to check the compatibility with Pega Support.

Pega
July 18, 2019 - 6:09am

Can you share the logfiles?

August 1, 2019 - 10:44am

We restarted the upgrade process and it worked somehow but we not sure what did we miss in the initial attempt. In conclusion, we can have CRM 7.2 with Pega 7.4 setup but we are seeing extreme slowness and misaligned UI elements. I guess we need to put some more manual effort to fix the issues.

Thanks everyone for your time and replies. Cheers.