Question

Importing a casetype

Hi,

I am trying to import a casetype. But I am not getting an option to import a casetype.

***Edited by Moderator Marissa to update platform capability tags****

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October 18, 2019 - 1:09pm

In my 8.2.2 system, I see the the pzImportCaseFromExplorerEnabled When rule is used as the visibility condition. You can review the conditions in the When rule.

October 21, 2019 - 1:51am
Response to CarissaW_GCS

Hi,

Sorry. I didn't understand. Where to see this when rule. Please explain in detail

October 21, 2019 - 4:56am
Response to LeelavathiA

Hi,

When you click on the drop-down icon it shows the menu having "Import Case Types" only when rule "pzImportCaseFromExplorerEnabled" is true.

This when rule check if you have the access to create case types, your application is has a parent case and the application's password is empty (i.e."pzHasParentApplication", "Application.pyPassword is empty", NOT "pzCanNotCreateWorkTypesForLp"). 

There is one more condition but i think you need to check specifically if these above 3 conditions are met or not.

One or more of these conditions must be failing for you due to which you are not getting the option to import case types.

 

Regards,

Vikash