IE has stopped working with Web Adapter


I have a problem with the web adapter trying to initiate the interrogation, I have faced an error with Internet Explorer as you can see on the screenshot. I already tried to use an Universal Web Adapter and use Google Chrome where I can open the browser but I cannot interrogate it cause is not recognizing it.

***Edited by Moderator: Lochan to update platform capability tags***


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October 23, 2019 - 6:30am

Hello jacob,

Which version of robotics studio you are using. Kindly check the logs for the exact root cause.

Hope you have already installed the robotics plugin in chrome.Check for multiple pages are opened  in chrome with the same URL. If yes, kindly close every thing and try the use case.



October 23, 2019 - 9:20am

Hello Hari, 

Indeed, the chrome extension-plugin is installed and enable, also I closed every single tab on any browser but the issue persist. I attached an screenshot of the Pega Robotics Studio Version. 

Thank you in advance.