Question

How to route to different work baskets

These are the details entered by the customer.I have created workbaskets and workqueues for Washers,Dry Cleaners and Iron people. Washers should only see the clothes selected for washing and Dry cleaners should see only those clothes where dry cleaning is selected and Price should not be visible to them. How to configure routing like this.

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December 10, 2019 - 4:33am

Hi

Will you be creating sub cases for each row in your screenshot? If yes, then you can route the cases based on the drop down value they select.

If no subcases, then you can try with ABAC implementation. I think you can achieve this using the Property Read condition which can mask the information.

 

Regards

Bhavya