Question

How to remove the case narrative,assignments,attachments,participants,case details which appears while running a case?

Hi,

I have created a case and while running the case either in designer or manager portal the attachments ,case details,participants,assignments all are getting displayed in the right side which i dont wants to be get displayed.

So how to remove those details from the screen so that when the next time while i run a case those details not needs to be displayed.I have attached a sample snap of those details.

Thanks in advance,

Manikantan

**Moderation Team has archived post**

This post has been archived for educational purposes. Contents and links will no longer be updated. If you have the same/similar question, please write a new post.

Correct Answer
June 13, 2018 - 6:49am

I removed "pyCaseAttachmentsTopWrapper" from "pyCaseAssets" and it seems to be working now. Please find attached screenshots. What I mean, identify the sections that are not required and modify them accordingly. Better do "LIVE UI" and find out the sections. Let me know in case of any queries. 

Comments

Keep up to date on this post and subscribe to comments

June 13, 2018 - 3:03am

Hi,

These are part of the harness(Perform/review/confirm). You can do a save as of these harness into our own ruleset and then remove these sections.

for example.

remove "pyCaseMainInner" from "pyCaseMain".

Hope it clarifies.

Regards,

Rachit 

June 13, 2018 - 6:11am
Response to Rachit_Agarwal

I removed the pyCaseMainInner from pyCaseMain by saving it into my ruleset but while i am running the case again the same details are still getting displayed,its not going??

June 13, 2018 - 6:49am
Response to ManikantanJ

I removed "pyCaseAttachmentsTopWrapper" from "pyCaseAssets" and it seems to be working now. Please find attached screenshots. What I mean, identify the sections that are not required and modify them accordingly. Better do "LIVE UI" and find out the sections. Let me know in case of any queries. 

June 19, 2018 - 1:52am
Response to Rachit_Agarwal

Thank you @Rachit_GCS

Regards,

Manikantan