Question

How to relate top cases?

We have a specific requirement as "If case has been open for long time and a new case is needed, users need to be able to link new cases to the old one, so they can easily view past cases that are related."

Has anyone have a clue for it?

Thanks,

Larisa

Correct Answer
December 19, 2019 - 11:59pm

 I used pxCreateTopCase and it worked.

Thanks,

Larisa

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Pega
December 5, 2019 - 6:44pm

Can you try to call 'pxCreateAssociation'? That's what is being used to associate two cases.

You can create a link association between two cases using the activity @baseclass.pxCreateAssociation, this activity creates a link association and saves it to the table pc_link_association.

 

 

December 19, 2019 - 11:59pm

 I used pxCreateTopCase and it worked.

Thanks,

Larisa