How to install Pega Virtual Intelligent Assistant in Pega 7.3

I'm unable to find any documentation for installing Pega Virtual Intelligent Assistant. I need the installation guide for installing Virtual Intelligent Assistant.

Also I'm unable to find any documentation for installing the Facebook channel component downloaded from pega exchange. I need the installation guide for installing Virtual Intelligent Assistant.

***Edited by Moderator Marissa to add SR Details***

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January 26, 2018 - 9:29am

Hi Shekhar,

The links which you provided doesn't provide documentation on installing Pega Virtual assistant and installing Facebook channel component.

They provide only configuration related info.

January 26, 2018 - 10:12am
Response to hemanthj

The Facebook channel component can be downloaded from Pega Exchange.

April 7, 2018 - 2:53am

Hello Hemanth,

The below link clearly explains how to start with pega virtual intelligent assistant and softwares needed to work with.

Hope this helps.



April 9, 2018 - 6:46am


Using the Email/facebook channel, based on the keywords in content of the email i need to create different cases. please let me know if this can be achieved. i have created a email channel and configured it to my mailbox.

Thanks in advance

April 11, 2018 - 5:07am
Response to PuneethR

Hi Puneeth,

We see that you have created a new post for this question: Create cases using keywords in Email received in email channel virtual assistant

Great practice!

Lochana | Community Moderator | Pegasystems Inc.

December 15, 2018 - 7:17am

Seems no one understand the question, we have installation guide for all products but for Pega IVA, it is not coming as framework. it is download similar to Pega platform where we need to setup DB, application server etc., But there is no installation guide for IVA. 


December 15, 2018 - 12:06pm
Response to JayamuruganA

Hi, IVA isn’t something you need to install. E-mail channel and WebChatbot is available OOTB as part of platform. FacebookMessenger channel is an integration with 3rf party service and it is available as component, you can download it from Exchange, import to your Pega platform and add this component to your application.

There’s no installation guide as this is something bulit-in. You don’t need to install it.

The situation could be different if you want to use IVA within the Customer Service application - this could require some additional steps - is this the case?


March 22, 2019 - 10:45am

Hi , 

You need to buy seperate license for Pega IVA as per the pega help as there seems to be no trial version available.