Question

How does rule resolution execute when switching between apps ?

Hi,

I have configured one of my application(App2) to allow it to view all the assignments from different applications. (removed pxapplication filter from worklist data page) Now I am wondering about how the rule resolution works in this situation ? For instance, I have a data transform for SOAP requests defined in Work- class on framework ruleset. And then I customize it in Org-Div-App1-Work- class on implementation ruleset. But when I open App1's assignment on App 2, where does PRPC look for the data transfrom ? Under App1-Work and App1 ruleset or App2-Work and App2 ruleset ?

I also would like to ask whether my is my approach is correct ? I mean, I need to allow users to view all his/her assignments and process cases in one screen, not switching apps.

Thank you very much.

***Edited by Moderator: Lochan to update platform capability tags***

Correct Answer
July 23, 2019 - 11:01am

Hi @EngincanY,

Thank you for posting your query here.

I have attached a document on how Rule Resolution works.

In your example it will look for the rule in App1 if the assignment has already reached the context of App1. If the operator has access to all the rulesets, your approach is correct.

Regards,

Priyabharathi

Comments

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July 23, 2019 - 11:01am

Hi @EngincanY,

Thank you for posting your query here.

I have attached a document on how Rule Resolution works.

In your example it will look for the rule in App1 if the assignment has already reached the context of App1. If the operator has access to all the rulesets, your approach is correct.

Regards,

Priyabharathi

July 23, 2019 - 11:15am
Response to Priyabharathi

Thank you very much for your comments and the attachment. It will help me.