Question

How to disable case mention in Pulse message ?

Hi,

As you may already know, a case can be mentioned in a Pulse message. Thus, one can mention a case and open that case via the link in the Pulse message. I need to restrict this behavior for security reasons. So, is there any way to disable only the case mention?

Correct Answer
August 26, 2019 - 8:06am

Found it !

pyDisplayCaseReferences when rule was "true=true". Changed it to "true=false" and now case instances do not appear after typing @ + prefix of the case.

 

 

Comments

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August 22, 2019 - 5:26am

Case Id must be defined in some field value. You can modify the field value so that it does not the same.

August 26, 2019 - 6:37am
Response to Rachit_Agarwal

Hi, do you mean creating a field value for Work- pyID ?

Also, do you know how can I find the JS file that is being used for typing in pulse message area?

Thanks.

August 26, 2019 - 8:06am

Found it !

pyDisplayCaseReferences when rule was "true=true". Changed it to "true=false" and now case instances do not appear after typing @ + prefix of the case.