Question

How to create casetype in pega 8.1 platform

How to create casetype in pega 8.1 platform

***Edited by Moderator Marissa to update platform capability tags****

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March 23, 2019 - 12:52am

Creating Case Type in 8.1 is the same as we do in 7.X.X versions. Once you create a new application - Click on "Add a Case Type". 

 

Pega
March 23, 2019 - 2:58am

Once you log into Pega 8.1 system, you need to change to "DEV STUDIO". There is "Case types" tab in the left panel. Click on it and you will see "Add a case type". The rest steps are the same as in Pega 7. 

March 23, 2019 - 4:23am

But i could not find the option of "add case type" under case types panel.Instead I could see only message "Case Types cannot be added or modified while in a Pega- workpool".Please help me where to change the workpool.I am new to pega platform

March 23, 2019 - 5:28pm
Response to NikhilB8048

Hi Nikhil,

If you are trying to create Case Type while logged in with Administrator@pega.com, then you will not be allowed to do so.

You need to create an application and then log in with the associated operator and then you will be allowed to create a Case Type.

Regards,

Vikash

March 24, 2019 - 12:58am
Response to NikhilB8048

Which operator did you log in with?