Question

how to confirm which SLA rule is being excuted in Pega system

I have two SLA rules in my system, but both of them are not exceted.

There sames to be another SLA rule in the system that is being excuted.

How can I find the rule out?

Correct Answer
December 10, 2019 - 12:43am

Hi

You can try tracing the SLA Agent and see which one it picks.

 

Regards

Bhavya

Comments

Keep up to date on this post and subscribe to comments

December 10, 2019 - 12:43am

Hi

You can try tracing the SLA Agent and see which one it picks.

 

Regards

Bhavya

December 23, 2019 - 8:45am
Response to Bhavya_Incessant

Hi

Thank you for your answer. It works.

Regards

 

December 10, 2019 - 2:52am

Yes I agree, tracing is an option. What is your Pega version? At what level your SLA is setup (WorkObject, Assignment, Stage.....)?