Question

How to configure assignment level SLA on assignments of screenflow?

There is a flow called XYZ, has one subprocess which is calling a screenflow. Now we have one Workobject level SLA on XYZ flow and we want to configure an SLA for screenflow without interrupting the WO level SLA.

Please let me know if there is any way to set assignment level SLA for the assignments which are part of screenflow.

***Edited by Moderator Marissa to update platform capability tags****

Comments

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November 11, 2019 - 1:33pm

You could put an SLA on the screen flow but I don't think you can put it on the specific assignment shapes in the screen flow since those are just flow actions. For the flow, the option is available on the Process tab.

November 12, 2019 - 12:17pm
Response to CarissaW_GCS

I tried to configure the SLA on process tab for screen flow but WO level urgency and urgency on screenflow SLA is getting added and being displayed as WO level urgency. To be precise, SLA on screenflow is interrupting the WO level SLA

Pega
November 11, 2019 - 2:04pm

You cannot add an SLA to the assignments that are generated as part of the flow.
For screen flow, SLA can be configured only at flow level as screenflow is assigned to single user to be completed.

November 12, 2019 - 2:30am
Response to SusanLiu

Is there any way to set SLA for screenflow without interrupting the WO level SLA we already have on entire flow?