Question

How to capture login and logout times of Agent

We have a requirement of capturing Agent login and logout times to the Pega Chat Server and show it as a report to the manager. Did anyone implemented in the past? I looked at PublishChatServerDebugLogs activity because this is getting called each time agent logs in or logs out or accepts a chat. I would like to get suggestions of implementing it.

***Edited by Moderator: Lochan to update platform capability tags***

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Pega
September 12, 2019 - 2:58am

Hi,

In Table pr_operators , property "PYLASTSIGNON" contains the value when the operator last log in.

September 19, 2019 - 10:26pm
Response to ramau

This is not about Operator login time. rather this is about login time to chat queue in customer service framework.