How can a customer track his service request?

A customer makes a service request.After it is submitted the customer must be able to track the status of his order. I want to create a report definition for this.

Here, should i add a trackrequest Stage in my casetype or can track request be a seperate casetype?


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December 2, 2019 - 3:02am


If you want to report on those requests I would recommend another case type it will be more flexible. Maybe just a child case of the original one.

December 3, 2019 - 3:04am


If you just want to display a screen where the Customer can track his service request post raising it, then a simple RD to pull the status should be enough.


December 26, 2019 - 5:56am

Thank u.