Question

Getting exception when configuring paid media facebook channel

Hi Team,

Please find the screenshot attached with this email.

Version : Pega Marketing 8. You have selected invalid country for lookup like selection.

Regards,

Nizam

Comments

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Pega
December 9, 2019 - 1:25am

Hi Nizam,

Could you please confirm which version of Pega marketing you are on? This error can occur if the access token is invalid. Please debug the access token ttps://developers.facebook.com/tools/debug/accesstoken/

Regards,

Matta

December 9, 2019 - 6:22am
Response to MANNM1

Hi Matta,

I tried this paid channel configuration both in 8.1 and 8.3 marketing. I am getting the same exception in both versions. Access token is the same attached with this response? Can you please confirm. Seems like I am missing something.

Regards,

Nizam

Pega
December 9, 2019 - 6:45am
Response to NizamM1125

Hi Nizam,

Could you please confirm if HFix-56584 & HFix-56479 are applied on 8.3 instance to support Facebook 4.0.4 Ads library ? Also can you please share the logs?

Thanks & Regards,

Matta