Question

Getting authentication error while connecting to LDAP

Hi Everyone , I am trying to connect to LDAP server for user authentication and using OOTB , "AuthenticationLDAPVerifyCredentials" activity to verify the user credentials. Even though the users are providing the correct password at the time , I can see the below error in the log.

******* Error message is ****[LDAP: error code 49 - INVALID_CREDENTIALS: Bind failed: Invalid authentication].

***Moderator Edit-Vidyaranjan: Updated Platform Capability***

Correct Answer
October 29, 2019 - 10:47am

I am bit late in replying to the post. I was able to solve the problem after changing the folder structure in LDAP.

Initially the users were created inside the the organization level. I had to create one unit level structure(Under organization) and then created the users inside it. This has fixed the problem.

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Pega
October 17, 2019 - 1:48am

Hi,

Could you please share screen shots of you configuration? 

Also share complete pega-rules log file.

Regards,

-Prakhar

Pega
October 22, 2019 - 4:41am

Hi,

Could you please show us the authentication service which you have configured? It would be helpful if you could share the tracer file as well.

Thanks

October 29, 2019 - 10:47am

I am bit late in replying to the post. I was able to solve the problem after changing the folder structure in LDAP.

Initially the users were created inside the the organization level. I had to create one unit level structure(Under organization) and then created the users inside it. This has fixed the problem.