Question

Enabling subject analysis of content during email triage

Hi,

Can someone tell me how to enable Subject analysis of an email using an Email Channel Interface? Rather than just the email content?

Article below mentions there is a Enable subject analysis check box within the Configuration tab but i'm not seeing anything.

https://community.pega.com/sites/default/files/help_v82/procomhelpmain.htm#mcp/tasks/mcp-enabling-analysis-subject-field-email-triage-tsk.htm

FYI i'm using version 7.4

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December 4, 2019 - 7:48am

December 4, 2019 - 9:17am
Response to CarissaW_GCS

Thanks Carissa

Do you if subject analysis is possible in 7.4 at all?

As a workaround i've copied the pySubject into the pyBody before it is analysed by Text Analyzer but obviously would prefer if PRPC could inspect the subject on its own

December 13, 2019 - 2:55am
Response to StevenY7

The workaround you did seems fine. Subject analysis won't be possible OOTB in 7.4.