Question

Email Listener traces only 400 steps and Step Pages have no data when opened from tracer

I did trace of an service email rule for an email listener. When the email listener processed the received email, I can see the tracer entries. But tracer has only traced 400 steps. Only frist 6 steps of actual activity of service email rule was traced where as I have 22 steps in the activity. The tracer is not showing rest of the steps execution.

Why all the steps are not traced ?

Why there is no data present in the step page when I open the step Page from the tracer?

Please note that the email listener is running in only one node and Pega version is 7.2.2

***Edited by Moderator Marissa to update platform capability tags****

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November 5, 2019 - 8:10am

Hello, 

Can you share the tracer output with us?