Email inbound property for identifying High importance mails and map to clipboard

In my current project we are using an email listener to initiate work. The case workers raised the requirement that when emails having importance flag set to high (exclamation mark in Outlook). Currently I have not found any property that would be available OOTB that tells me the importance. I looked up the class’ properties for Embed-Services-InboundEmailInfo.

Does anyone know a solution how to read the importance flag while the email listener picks up new emails and then map it to clipboard? Thanks!

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August 24, 2017 - 9:31am

Out of the box I do not believe we capture that information. However, you should be able to configure your service email rule's Request tab to capture the header that represents importance and save it to a custom property. I believe one of these headers will be what you're looking for, but you will want to do some testing on your end to verify:

  • X-Priority
  • X-MSMail-Priority
  • Importance

August 30, 2017 - 2:45am
Response to NickLoving_GCS

Hi NickLoving_GCS , Thanks for your quick response.
We tried out the solution given by creating property named EmailPriority in Embed-Services-InboundEmailInfo and mapping the same in Request header section to one of the three above mentioned headers. We sent a mail from Outlook with high importance and tested the same .But there was no value set for the newly created EmailPriority property in all 3 cases. Are we missing anything here ? Is there anything else we need to do apart from the things we have done. Please help.

August 30, 2017 - 9:52am
Response to PradeepM22

Did you verify that one of those properties actually exists in the email you've sent? If so, this may require a support request to investigate further.

November 25, 2017 - 7:25am
Response to NickLoving_GCS

Any Solution for this functionality?

November 27, 2017 - 5:38am
Response to Gireesh_Incessant


Since this discussion is not updated for the SR#, we'd recommed that you create a new SR. Please refer this discussion while creating a new SR and let us know back here!

Lochana | Community Moderator | Pegasystems Inc.

September 18, 2018 - 7:26am
Response to Lochan_DV


Was this ever recorded somewhere? or a solution was ever provided?

Thank you


September 18, 2018 - 8:26am
Response to erahal


Not sure if this was resolved since I see no SR created. I suggest that you create a new post for your query. If you do, please make sure to provide all relevant details such as Pega version, details use case, screenshots if any and attempted solutions.


Lochana | Community Moderator | Pegasystems Inc.