Question

Email channel

I'm creating an email channel in 8.1.Email account was created and it is showing success. When i configure that email account in channel it is throwing error - Email account already used.

I created one more new email account still the same error is coming

someone help me to solve this one.

Thanks in advance

Vinoth

***Edited by Moderator Marissa to update platform capability tags****

Correct Answer
September 25, 2019 - 7:25am

Can you try deleting the email listener for the email account you're mentioning in Email Channel.

As email channel implicitly create email listener for the account you mention and if that listener is already present, it shows such error message.

Comments

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September 23, 2019 - 5:55am

Can you try to delete the existing Email Accounts, logoff and login again and then try to create.

September 23, 2019 - 7:10pm

Hi Vinoth,

 

Could you please try to trace this event and then check in which activity and in which step it is failing. There must be some validation which will be throwing this error, checking the activity might give you some idea why it is failing.

 

Regards,

Vikash

September 25, 2019 - 2:58am

This error means the email account is used

  1. In some  email channel on that system
  2. For case instantiation via email

In essence, there is an email listener that is using this email account to either create Email triage case or Service case. 

Pega
September 25, 2019 - 7:25am

Can you try deleting the email listener for the email account you're mentioning in Email Channel.

As email channel implicitly create email listener for the account you mention and if that listener is already present, it shows such error message.

September 26, 2019 - 4:07am
Response to anana1

Thank you so much. I just created basic email configuration without creating email listeners it is working now.

 

Regards

Vinoth